• 1-844-671-9314
  • WE DELIVER
  • Open 8AM to 6PM Monday to Sunday
  • Best Island for Biking

FAQs

Where are you Located

 We are located in Vineyard Haven 3 Minutes’ walk from the Ferry.

Do you provide Helmets and Locks?

 

We provide bicycle Helmets and locks with bike rental, free of charge. Locks are provided on request one lock may be provided for up to two people.

 

Do baskets come with the bike rentals?

Yes, we offer one free basket

 

What happens if the bike breaks while riding?

We offers customers free road-side repair. If your bike breaks while riding anywhere; you must call the shop from where you rented the bike for assistance and inform us that you may be delayed in returning the bikes. We may choose to stop or swap your rental period at that time, allowing you more time to return the bicycles.

 

Can I pick-up a bike in one store and drop-off in another?

We only have one location at 4 Lagoon Pond Road Vineyard Haven; however call or visit our store to arrange for a lock up or a pickup.

 

What is your refund policy?

All bike rentals are final and there are no refunds. Store credit may be allowed for 1 year from original rental date, but only with managerial approval if the need for refund is due to inclement weather or emergency.

 

For already reserved and paid bikes please provide us with 48 hours advanced notice prior to your pickup day for a full refund. We can make changes to your reservation at any time.

 

Do I need to leave a deposit to rent a bike?

No, you are not required at this time to leave a deposit to rent bike(s) unless you are paying cash. You will also be required to leave$100 cash per order, which will be returned to you when you return the bike(s) to our location.

 

Do I need to make a reservation to rent bikes?

We welcome both walk in and reservations online. We recommend reserving bikes online for more than 3 bikes rental, family rentals or weekly rentals. Book Now

 

Can you ride the bikes on the beach?

NO there is a $20 cleaning fee.

 

What is an Ally Cat?

An Ally Cat is an adult bike with an extension for a child. The child does not have to pedal but can if they want.

 

 What is a Tandem Bike?

A tandem is a bike built for two adults. Both adults will need to pedal.

 

Do we have to be there for the delivery of the bikes?

No you don't. We will email you a receipt. We will automatically pick up your bikes in the morning of the day you check out or in the evening after your daily rental.

 

Do you deliver one Bike for one day rental?  NO

 

What are the bicycle rules on the island?

 Follow the flow of traffic. Ride on the bike paths as that's what they are for. Do not ride on roads that have bike paths adjacent to them. Stay on the paths and off the roads. Bike paths are marked in many locations on posted maps. You can view a Pathway Map on our free Map. There are also folded maps available at numerous locations around the island.

 

My child is coming with a group, but I will not accompany him or her. is there a liability waiver I need to sign?

Yes. We require a parent or legal guardian to sign a release of liability on behalf of an unaccompanied minor that is Under 16 Years Old.